Online Resources & Apps

LiveHealth Online

LiveHealth Online makes accessing mental health services easy when CAPS is closed, or when you’re simply away from campus.

Your UC SHIP plan makes seeing a therapist easy when CAPS is not available to you (building closures, away from campus, or if you just have a very busy schedule that prevents you from scheduling an in-person appointment). With LiveHealth Online you have the ability to see a licensed therapist or psychologist through your phone, tablet or computer with internet access. 

Hours & Cost

LiveHealth Online is available 24 hours a day on weekdays, all weekends and campus holidays. We have two separate codes for therapy and psychiatry. To receive these codes, please call CAPS front desk at (310) 825-0768. 

 

Frequently Asked Questions

Do I have to have UC-SHIP to use LiveHealth?

- No. All students, SHIP and nonSHIP, may access LiveHealth online by utilizing coupon codes available at CAPS.

If I have UC-SHIP, how much is the copay for using LiveHealth services?

- The copay for UCLA SHIP-covered students is changing from $10 to $5 the 19-20 policy year. Please note that this copay may vary from capus to campus; copay is dependent on the student's "home" campus.

​Do I need a special identification code to access LiveHealth services?

- UC-SHIP covered students have an Anthem XDP# that they may use for accessing LiveHealth Online; this number is accessible via the Anthem UC-SHIP app. For non-SHIP covered students, they can register through LHO and see a provider. Once you start your visit, you will be prompted to input private insurance (if applicable) or no insurance at all. In order to avail of the CAPS coupon code, however, only enter that code and do not enter secondary insurance or that private insurance; if secondary or private insurance is entered, that will serve as primary for the claim. 

What if I try any of the instructions above and still cannot access a LiveHealth provider or LiveHealth tells me that the coupon code is not working?

- If you cannot access a LiveHealth provider or the LiveHealth provider states that the coupon code does not work, you may contact Anthem for assistance via: livehealthonlinebusinessoffice@livehealthonline.com

Do I need a CAPS referral to access LiveHealth online services?

- No. Accessing LiveHealth Online does not require a referral from CAPS (for Behavioral Health) so no appointment is needed if you are interested in accessing services. If you happen to already be connected to CAPS, you may simply ask your current provider for a coupon and/or stop by any reception desk. If you are not connected to CAPS but interested in a coupon code, you may simply call CAPS at (310) 825-0768 to obtain one over the phone; no CAPS appointment is required to obtain a code. 

What if I have dual coverage, specifically UC-SHIP and MediCal, TriCare, or MRMIP - would Anthem cover the claims or is the other insurance primary?

- The COB rules still apply, and the students' primary insurance would be necessary prior to processing a claim. If you would like to avail of the UCLA CAPS coupon code, then you would not disclose other secondary insurance but instead use a code so the claim would not be filed and/or denied due to secondary insurance being primary. 

Does LiveHealth offer couples counseling? If so, are there any stipulations i.e. both in the couple must be registered UCLA students and/or at least one must be registered?

- Students can invite someone to attend their session if they like and if appropriate. There is no additional charge for their "guest" and the guest would get a direct link to join the session when it is time for the visit i.e. you would not have to be logged on from the same physical place. 

How would a student obtain copies of their telehealth visit with a LiveHealth clinician i.e. what is the release of information/records request process?

- Anyone who accesses LiveHealth services will have a LiveHealth online portal where you will have ability to message providers or receive your session notes which you can then choose to share with another existing private or UCLA CAPS provider. 

Who can I call for help with LiveHealth claims or billing processing questions?

- Students can call 1-866-940-8306 for assistance. 

How are claims handled? Do I have to pay out of pocket for my LiveHealth online visit?

- Claims are automatically transmitted to Anthem (no need to send claims). If you disclose a secondary insurance (dual coverage), Anthem will coordinate to verify whether your secondary insurance provides primary coverage for the claim and the original claim may be denied. If you obtain a coupon code from CAPS, there are no claims filed as CAPS shoulders the cost of the LiveHealth visit as part of the commitment to providing accessible mental health resource alternatives to promote health, healing, and hope. 

What is TAO?

The TAO self-help platform was built to support student educational and skill development needs in the areas of mental wellness and overall well-being. TAO self-help tools can be used when students need support and education for common issues such as: improving mood, calming anxiety, managing stress, succeeding in relationships, improving communication skills, exploring issues related to alcohol and drug use, and managing anger. 

Please note that the resources available in the TAO self-help platform are informational and are intended to serve as an aid in understanding the topic areas presented. These resources are not intended as a substitute for treatment from a qualified mental health professional. 

TAO is FREE to use for all UCLA students!

How Do I Sign Up for TAO?

Follow this enrollment link: counseling.ucla.edu/TAO

1. Enter your UCLA email

2. Select "Sign up in Self-Help with an Institution"

3. On next screen select "Sign Me Up"

4. On next screen, enter Name and same email address you entered above. You do not need to enter an enrollment key. Demographic Information section is optional. 

5. Scroll to bottom of the page and check the box at the end of the "Informed Consent" section indicating that you agree to the "TAO Self-Help Informed Consent"

6. Select "Sign Me Up" at the bottom of the page. 

7. Final Log In instructions will be sent to the email address you entered above. 

8. Log In and create a New Password

9. Select "Continue" on next page

10. You are now "Logged In"

11. Select "My Pathways" on the upper left of the screen under "TAO"

12. Select whether you want to consent to contributing anonymous data. Do not select "unsubscribe me from TAO" as that will delete your account. 

13. Scroll down the page to access the Self-Help content under "My Pathways"

14. Select any Pathway to explore the content and complete any or all of the self-help modules in that Pathway (e.g., "Leave Your Blues Behind")

15. The "Mindfulness Library" is also a resource that is available by selecting "My TAO Tools" from the menu (just to the right of the "My Pathways" link). Multiple relaxation and mindfulness exercises are available. 

Online Mental Health Screenings & Common Concerns

Many students struggle with various concerns and may not recognize their symptoms are something that they can get help for. It does not mean something is “wrong” with you or that you are “weak” if you are struggling with these issues.  Learn more about common concerns through the following links. Talk to a trusted friend, parent, professor, mentor, or CAPS professional if you want help addressing these concerns.

Online Apps: