How to Prepare for your Appointment

CAPS offers a variety of telehealth services to UCLA students. To initiate any CAPS services, you must first speak with a Triage Clinician over the phone by following these steps:

1. Call CAPS during triage hours: 9:00 am - 4:00 pm Mondays through Thursdays and 9:00 am - 3:00 pm Fridays to schedule a same day appointment. Make sure you have about 45 minutes to an hour for the whole process. 

2. The front desk staff member will schedule the appointment for you and will confirm your phone number. Please sign into your Ashe Patient Portal

3. Complete forms to describe the nature of your visit and review CAPS confidentiality and consent policies:

1. Under the "Appointments" tab, click on "Complete Questionnaire" underneath the appointment just made for you. 

2. Under the "Forms" tab, please read and acknowledge all forms pertaining to CAPS:

a. Counseling and Psychological Services Privacy Practices (required to be seen at CAPS)

b. Counseling and Psychological Services Telehealth Consent Form (required for CAPS Telehealth visit)

c. Ashe Center and CAPS Patient Portal Terms (required)

d. Counseling and Psychological Services Informed Consent 2017 (required to be seen at CAPS)

e. Counseling and Psychological Services IRB Informed Consent (required to be seen at CAPS)

3. Under the "Survey Forms" tab, click on the "CCAPS-34" link and complete that survey. 

4. Once all forms have been completed, a Triage Clinician will review your paperwork and then call you from a blocked number to conduct the triage assessment. 

All registered UCLA students are eligible for assessment and treatment planning; crisis management; brief individual treatment; group treatment and/or referral to other resources as needed. Eligibility and fees are determined by the student’s current enrollment status and registration of Student Health Insurance Plan (SHIP).

Visit Eligibility and Fees for further details.

Visit UC SHIP Mental Health Benefits for further details about UC SHIP insurance coverage.

Request for Documentation of CAPS Treatment

CAPS cannot provide documentation regarding diagnoses or treatment at the time of your Brief Screen. Documentation may be provided at the discretion of the treating clinician during the course of therapy and with a signed CAPS Authorization for Release of Medical and Mental Health Information. After any visit with a staff clinician, students may request a Verification of Attendance, which only indicates the date of the student’s visit but not the nature of the visit. Requests for Verification of Attendance letters can be made to the Front Desk staff.

Request for ADHD or Psycho-Educational Testing

Students seeking an evaluation for Attention Deficit Hyperactivity Disorder (ADHD) may present to CAPS for an assessment. See ADHD Services for further details.

For more information about student resources related to psychoeducational assessment, please visit here.”

CAPS does not provide formal assessments requested solely for the purpose of accommodations on the MCAT, GMAT or LSAT, or for purposes of obtaining accommodations for professional credentialing. Students with SHIP insurance will be referred to providers in the community for comprehensive testing. Students without SHIP can receive assistance finding a psycho-educational testing provider using their private insurance. Visit CAPS for a Brief Screen for assistance.

The UCLA Psychology Clinic on campus also provides testing services for learning disabilities, behavioral and school problems, personality assessment, neuropsychological assessment and attention/concentration problems. They can usually provide testing for GRE, GMAT, LSAT and the Bar, but the MCAT and medical or dental board exams have more stringent requirements of testing administrators which clinicians at the Clinic may not have. The Clinic is open to the general public and UCLA faculty, staff and students receive a 10% discount on assessment services. Contact the UCLA Psychology Clinic for additional information: (310) 825-2305.

Request for UCEAP (Education Abroad Program) Medical Clearance


UCLA students who are currently receiving treatment services at CAPS, or who have received services at CAPS in the past, will need clearance from CAPS as part of the EAP clearance process.  Students should initiate the EAP clearance process electronically, through the Ashe Health Center portal (  Students should log into the Ashe portal, then select Messages, select send New Message, and select the choice that contains EAP Clearance to begin the online application.

The CAPS portion of the EAP clearance will be handled automatically as part of the EAP clearance process once initiated through the Ashe portal.  No paper forms are required, and a visit to CAPS for clearance is not needed, in most cases.

Please note that CAPS cannot provide EAP clearance for students that have received mental health treatment from providers outside of CAPS, and students will need to have those providers fill out a paper EAP clearance form (  Students will then need to take the completed paper EAP Clearance form to the Ashe Health Center.  CAPS is not able to offer students appointments for the sole purpose of EAP clearance.